Terms & Conditions

QUOTATIONS:

  • Can be requested telephonically, by email, or website
  • Quotes are valid for 30 days only as stock availability and pricing vary frequently

ORDER PLACED:

  • Requirements once order is placed:
    • An invoice will be processed
    • 100% deposit is required
  • Orders are only processed upon receipt of deposit payment.
  • The delivery period noted on the invoice is only applicable from the day deposit /payment is received
  • Delivery charges will be included on the invoice when applicable

ORDER ACCEPTED:

  • HGK reserves the right to cancel an order in circumstances which are beyond our reasonable control.
  • Your order becomes binding as soon as you have accepted it and special orders cannot be cancelled once manufactured (i.e. Any item custom made to customer requirements). 

METHODS OF PAYMENT:

  • EFT (Electronic funds transfer)
  • Paypal & Credit card payments (we can send a link which will guide you through an online payment via our website as payment gateway.
  • Deposit required = minimum 50% – special orders could require higher deposit. Once products has been put into production – special orders may not be cancelled
  • Balance payable before delivery takes place
  • Delivery will only be done once full payment shows in the bank account or if arranged otherwise with the workshop.
  • Delivery charges may be required and will be invoiced accordingly. 
  • The product remains the property of HGK until full payment is received.

CHANGES, CANCELLATIONS, RETURNS & REFUNDS:

  • HGK reserve the right to cancel an order.
  • Requirements when a STANDARD product is returned
    • Proof of purchase,
    • Product must be unused, and in the condition you received it
    • No refunds will be made but a product may be exchanged for other items or credit equal to the price of the product purchased after delivery fee deduction
  • HGK reserves the right to charge administration fees for cancelled orders
  • Any changes to orders must be made prior to manufacturing.
  • Deposits on cancellations after the completion of a custom unit will not be refunded

DELIVERY:

  • An accurate delivery address must be supplied
  • GPS Co-ordinates may be requested
  • An exact delivery DATE OR time cannot be guaranteed – DELIVERY of product may be affected by circumstances typically described as force majore, including but not limited to states of disaster, labor unrest, strikes, natural disasters, including localized flooding, electricity outages, disease, and so forth.
  • Date of delivery will be arranged about a week before the delivery
  • Acknowledgement of receipt of the product must be signed.
  • HGK carry the risk of loss or damage until product is delivered.
  • Until payment is complete, the product remains the property of HGK
  • Delivery vehicles are sometimes large – please check that they can gain access to your property.
  • Customer must advise when special arrangements need to be made for delivery vehicle to enter property.
  • Delivery is to your doorstep – HGK cannot be held liable for any for any form of breakage or damages beyond that point. 
  • Specific delivery dates – HGK will try their best to accommodate customer – this has to be discussed with management only.
  • Storage costs, may be applicable when customer is unable to accept delivery as per order.
  • Condition of products must be checked at the time of delivery – defects to be reported directly to Currier. 

GUARANTEE ON PRODUCTS:

  • We will not warranty any products that have been improperly installed, used, damaged or modified in any way. 
  • Any defects to the product until delivered to you are covered
  • Thereafter – a fee will be charged to collect, repair and return to customer
  • Products to be returned to HGK by customer or collected by HGK

INCORRECT ORDERS:

  • HGK cannot be held liable for incorrect measurement/orders being placed.